Privacy Policy

HOW WE HANDLE & USE YOUR INFORMATION

We may collect, hold and use some of your personal data and so here will provide more information about how
this works.

Please read it carefully and ensure that you understand it. If you do not agree with or accept any part of it
please refrain from using the website immediately; your continuing use of our website will be seen as your
acceptance of our arrangements and policy.


1. Definitions and Interpretation
Meanings of phrases within this document:
Data – Any information that a user of our services provides to us relating to
any person who can be directly or indirectly identified from that
information.


We/Us/Our – Nicol Holdings Limited trading as Nicol & Co Estate Agents, The Oakley,
Kidderminster Road, Droitwich, WR9 9AY. Company Number 10653293
You/Your – A user of our services
The Website – www.nicolandco.co.uk


2. Company Information
Nicol Holdings Limited trading as Nicol & Co Estate Agents includes the following legal entities:
Nicol & Co Estate Agents Limited – Company No: 7421658
Nicol & Co Lettings Limited – Company No: 10654760
Nicol & Co Land & New Homes Limited – Company No: 10654797
In-House Design & Marketing Limited – Company No: 10641268
We are a member of The Property Ombudsman Scheme (www.tpos.co.uk)
If you have any questions about the website or the use of your data, please contact 01905 799072 or
neil@nicolandco.co.uk


3. Users Rights
As a user you have the following rights –
 A right to be informed about our collection and use of personal information;
 A right of access to the personal information we hold about you;
 A right to rectification if any personal information we hold about you is inaccurate or
incomplete;
 A right to ask us to delete any personal information held about you unless we are obliged to
retain the information for other legal reasons;
 A right to restrict or prevent the processing of your personal information;
 A right to data portability (obtaining a copy of your data to re-use with another service or
organisation);
 A right to object to the use of your data for particular purposes.

4. Data Collection
Except where you contact us directly through any of our contact options available on the Website we
do not collect any personal data from you.

If you contact us or send us an email, we will retain the details you provide to us including your name,
your email address, and any other information which you choose to give us.
Our live chat facility is operated by a third-party company, Moneypenny (company number 3894972).
Should you not wish to provide Moneypenny with your details then please do not use the live chat
facility on the website.


We engage a third-party, BoomerangCRM (company number 09411514), who may, at certain times,
contact you to obtain your feedback on the service that you have received. If you would like to opt-out
of this service, please contact 01905 799072 or neil@nicolandco.co.uk
Our Ready to Sell service is operated by Simon Bishop Property Services Ltd. Company No: 07151787
and we will pass your details to him to assist you once you have instructed us to sell your property.
In connection with our Managed Lettings business the Repair Reporting System is operated by a third
party Tactile Limited (company number 08111417) trading as Fixflo.

We may offer a Concierge Service which is operated by Just Move In. You will be made aware prior to
your information being disclosed. Company No: 09280849

If required we will provide your details and that of your tenancy to Oh Goodlord Limited (company
number 08933499) trading as Goodlord in order to facilitate any future tenancies undertaken by
yourselves.

We do place cookies on your computer or device (see our Cookie Policy)

5. Panel of Solicitors
Should you have the requirements for us to recommend a solicitor we may pass on your details to any
one of our panel of solicitors. This panel includes, but is not limited to the following:
 MFG Solicitors LLP, 20-21 The Tything, Worcester WR1 1HD
 Waldrons, City Wells House, 26 Sidbury, Worcester, WR1 2HZ
 Thomas Legal Group, Brunswick House, Gloucester Business Park, Gloucester. GL3 4AA
 AVRillo Solicitors, Gor Ray House, 758 Great Cambridge Rd, Enfield EN1 3GN

6. Recommended Mortgage Advisers
Should you have a requirement for us to recommend a Mortgage Advisor we may pass on your details
to any one of our panel of advisors. This panel includes, but is not limited to the following:
 Nick Marsh – Mortgage Advice Bureau, 226 Worcester Road, Droitwich Spa, Worcestershire,
WR9 8AY.
 Jo Mezzone – Mortgage Advice Bureau, 5 Agatha Gardens, Fernhill Heath, Worcester, WR3 8PB

7. Approved Contractors
Should the need arise that you or the property that you occupy require the services of one of our
approved contractors, we may pass on your details in order that they can arrange a visit to the
property and therefore carry out any works required. If you wish to see a list of our recommended
contractors please contact us at 01905 799072 or neil@nicolandco.co.uk.

8. Using Your Information
Where we hold any personal information, it will be processed and stored securely, for no longer than
is necessary, considering the reason it was provided to us.
We will potentially –

i. Reply to your email;
ii. Provide details of the properties requested, plus any others we think may interest you;
iii. Offer or provide you with the services requested, plus any others we think may interest you;

We will delete your personal information once your request has been met or the service has been
provided, except where –

i. You have expressed interest in receiving the details of properties we are offering, in which
case we shall continue to hold your information in order to send you information on other
properties that may interest you;
ii. You become a client or a buyer of a property;
iii. You require us to retain it for longer;
iv. We are required to retain it for longer for other legal reasons.
You have the right to withdraw your consent to us using your data and to request that we delete it.

9. Accessing Your Data
You have a right to ask for a copy of any personal information we hold free of charge. Please contact
01905 799072 to make a request or neil@nicolandco.co.uk


10. Changes to our Policies
We recommend that you check this page regularly to keep up-to-date, as we reserve the right to
change this Policy from time to time or in line with any changes in relevant legislation. Any changes
will be posted on this page of the website and you will be deemed to have accepted changes to the
Policy on your first use of the website following the changes.

11. Applicability
This Policy applies only to your use of this Website. The Website may contain links to other websites.
Please note that we have no control over how your data is collected, stored, or used by other websites
and we advise you to check the policies of any such websites before providing any data to them.

12. Complaints
If you have any cause for complaint about our use of your personal data, please contact 01905 799072
or neil@nicolandco.co.uk

We shall address your concerns and attempt to solve the problem to your satisfaction.

You also have the right to lodge a complaint with the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office, or
your local Citizens Advice Bureau.